Response to @ScotiabankHelps
So, yesterday, I tweeted the following:
Scotiabank: maximum amount of annoyance for minimum amount of value.Srdjan Pejic (@batasrki)
Someone manning the @ScotiabankHelps Twitter account responded:
batasrki Sorry to hear about your experience. Please follow and DM us what happened so we can take a look into it for you. Thank you ^FAScotiabank Helps (@ScotiabankHelps)
While they would like to keep this a private, meandering conversation on Twitter, I figured I’d rather clarify my situation more publicly than that.
Firstly, I would like a spokesperson of Scotiabank to let me know how to do the following things without having to go to a branch or the home branch (those are different things, by the way) or to suffer through the endless, soul-sucking experience that is the call centre:
- Close an account whose balance has been $0 for 2 years now
- Move money between my own accounts by cheque without having a 5 business day hold on it
- Receive money from the same US source by cheque and not have a 20 business day hold on it
- Find out what my account number is.
To expand on #3, I’m a freelance web developer who has had a long-term contract with a company in the US. I know, for a fact, that 1 business day after I deposit a cheque from the company into my business account at Scotiabank, the money is withdrawn from theirs. Why am I then unable to have the full balance of that cheque available to me for the next 19 business days AKA a whole month? This is very much an anti-small-business policy.
Secondly, I would like to know why there is a distinction between a “home” branch and a regular one. Why am I unable to go to any branch of Scotiabank and do anything I want with my own accounts? Now, I don’t necessarily want to go to any branch, but if I must, why must I go to the one branch I happened to be near by when I opened an account? That is ridiculous.
So, a Scotiabank spokesperson, please feel free to answer these questions either in a comment on this post or in an e-mail to me. The address is srdjanpejic.scotiabankATgmailDOTcom. I trust you will know how to parse that.